+255 712565 698, 758346688,718161055, 767202055 info@itbase.co.tz

Technical & Maintanance Support

We have a proven track record in delivering technical and maintenance services in the country. We do not only fix the problems, we identify root causes of the problems, fix them and recommend appropriate remedial actions aimed at empowering users to self service and improving their satisfaction

Our standard offering includes the following:

  • Comprehensive annual support on:
  1. Multivendor hardware break/fix for client devices, departmental servers, departmental storage systems, enterprise servers, enterprise storage, UPSes, printers and network devices (including IP phones).
  2. The full IMAC-D (installation, move, add, change and disposal) spectrum, including large-scale, fully managed, deployment and upgrade programs.
  3. Desk side support, including multiple computing devices.
  4. Help desk and Vendor management.
  • Part and time support service that covers:
  1. One time break and fix
  2. Scheduled preventive maintenance